Question 1

Return, Exchange & Refund Policy

Accepted Answer

All product sales are final.
Due to hygiene and safety reasons, we do not offer refunds or returns on any products sold in our shop.

Exchanges are only accepted in the rare event that a product arrives damaged or defective. To be eligible for an exchange:
The issue must be reported within 48 hours of purchase or delivery
The product must be unused, unopened, and in its original packaging
Proof of purchase is required

We take great care to ensure all products are thoroughly inspected, high quality, and in perfect condition before leaving our shop or being shipped.

Please note:
We are not responsible for damage caused by misuse, improper storage, or normal wear and tear
Sale items and promotional products are not eligible for exchange

If you believe your product qualifies for an exchange, please contact us as soon as possible so we can assist you.

Question 2

Shipping Policy

Accepted Answer

We currently ship within Canada only.
Orders $0 – $149.99: Flat-rate shipping of $15.99
Orders $150 and over: Free shipping across Canada
Shipping fees are calculated before tax and will be displayed at checkout.
We carefully pack all orders to ensure products arrive in excellent condition. Once an order has been shipped, delivery times may vary depending on the carrier and destination.

To return products by mail, please send them to:

642 Queen Street West, Toronto, ON M6J1E4

Customers are responsible for return shipping costs.
For returns over $75, we recommend using a trackable shipping service

Question 3

Do I need an appointment, or do you accept walk-ins?

Accepted Answer

We do accept walk-ins, however,our stylists/barbers are typically quite booked up. We recommend booking an appointment online/ call us in advance to see if we have any availability.

Question 4

What should I do if I cannot keep my appointment or I am running late?

Accepted Answer

Please give us a call as soon as you feel you may be running behind/ have to cancel your appointment. Please arrive on time as we schedule our services carefully to give our stylists the appropriate time for each client,  if you show up more than 15 minutes beyond your scheduled start time, we may need to alter your service or  may not be able to accommodate your service at all. 
This is to ensure that we stay on schedule for our next appointment. Your prompt communication regarding any delays or cancellation will help us find a suitable solution promptly.

Question 5

Do I need to book a consultation appointment?

Accepted Answer

If you are not sure what you are looking for, feel free to shoot us an email to book a complimentary consultation appointment with one of our stylist to discuss your needs in person!

Question 6

What methods of payment do you accept?

Accepted Answer

We accept debit, credit card and cash.

Question 7

How is your accessibility?

Accepted Answer

Our salon is located on the ground floor, however, it is originally built with a step at its entry.

Question 8

Stylist Men's Cut vs. Barber Men's Cut: What is the difference?

Accepted Answer

Our barber specializes specifically in men's haircuts and grooming services. Their focus is on providing precise, traditional/ modern men's haircuts and beard detailing, using clippers, scissors and straight razors.

On the other hand, our stylist will neither provide beard trim/detailing nor using a straight razor.

Both of our stylists and barbers can provide men's haircut. The choice between a stylist or a barber depends on personal preference, desired style, and the specific services you are looking for.

Question 9

What is the recommended waiting time before washing my hair after a chemical service?

Accepted Answer

We recommend waiting at least 48 hours after a chemical service to wash your hair. The cuticle of your hair usually takes about 48 hours to close after a chemical service, so washing it too soon can affect the longevity of your colour.

Question 10

What is Olaplex?

Accepted Answer

Olaplex is a bond-builder. It repairs, protects hair from chemical damage and also prevents further damage. It makes the hair stronger, healthier, by restoring broken disulfide bonds in the hair, which are caused by harsh chemical treatments and excessive heat use.

Question 11

What is our signature 7-steps scalp spa?

Accepted Answer

Introducing our signature 7-steps scalp spa with SEGALS SOLUTIONS. A canadian brand since 1986 which use only the highest quality natural organic ingredients.  100% Animal Free, 100% Healthy, Cruelty Free and Environmental Friendly.

Step 1: Consultation
Step 2: Using Segals pre shampoo with ozone steam to soften the buildup and dead skin on the scalp
Step 3: Gently cleanse the scalp with our signature waterfall system 
Step 4: Exfoliate the scalp with Segals Proscalp shampoo to remove dead skin. product residues, and unclog hair follicles
Step 5: Apply Segals Proscalp mask on scalp, use ozone steam to enhance the absorption of the mask; scalp massage  
Step 6: Rinse thoroughly 
Step 7: Apply scalp serum on the scalp, blowdry and style

Experience the power of Segals Solutions Scalp Collection in our treatment and discover the difference it makes in your hair journey towards wellness and rejuvenation.

Our demo video showcased below.

FAQ